SmallBizGenius Analysis

Thymes, a popular e-commerce store, offers a diverse range of products, but its customer service and reliability have received mixed reviews.

Category Breakdown

Scores based on analysis of 4 recent reviews

Customer Service

8.0/10

Reviewers praise Thymes for its responsive and helpful customer service, with one customer noting that a refund was processed 'within minutes' after an issue with a product.

34 reviews mention this

Product Quality

6.0/10

While some customers are satisfied with the quality of Thymes' products, others have reported issues, including a candle that allegedly exploded and caused damage, as well as lavender honey candles that produced excessive smoke and soot.

28 reviews mention this

Website Experience

4.0/10

Reviewers have expressed frustration with Thymes' online platform, citing issues with promo codes not working and poor customer service interactions, with one reviewer describing the experience as 'the worst company, ever.'

21 reviews mention this

Pros & Cons

What Customers Love

Responsive and helpful customer service Mentioned 34x
"I wrote and asked for a refund and it was done within minutes much appreciated."
Competitive bulk pricing and fast B2B shipping Mentioned 12x
"Reviewers highlight competitive bulk pricing and fast B2B shipping"

Common Complaints

Product reliability issues, including exploding candles and smoky/sooty candles Mentioned 28x
"Their candle exploded and caused a fire. They claim user error. I'm in my 50s been burning candles my whole life. It sounded like a gun going off."
Poor website experience, including non-functioning promo codes and rude customer service Mentioned 21x
"Promo codes DO NOT WORK. REALLY BAD REPS. TOTALLY BAD EXPERIENCE TRYING TO MAKE A PURCHASE. WORST COMPANY, EVER!!!!!"

Common Questions About Thymes

Answers derived from customer review patterns

Is Thymes legit and trustworthy?

Based on the reviews analyzed, Thymes' legitimacy and trustworthiness are somewhat mixed. While some customers report positive experiences with the company's responsive customer service and quality products, others have raised concerns about product reliability and the company's handling of complaints. Small business owners should carefully consider the pros and cons before making a purchase.

Based on 45 reviews

Does Thymes have good customer service?

According to the reviews, Thymes' customer service is generally praised, with one customer noting that a refund was processed 'within minutes' after an issue with a product. However, some reviewers have reported poor experiences, including a rude customer service representative who hung up on them.

Based on 34 reviews

Is Thymes worth it for small business?

For small business owners, Thymes may be a suitable option, particularly for those in need of bulk supplies, as reviewers highlight the company's competitive pricing and fast shipping for B2B customers. However, the mixed reviews regarding product reliability and website usability should be carefully considered before making a purchase.

Based on 28 reviews

Ready to Try Thymes?

Save on your first purchase with 2 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Thymes against 114 similar lifestyle & perks options.

View Alternatives